Returns & refunds

If something is wrong with your order, we will make it right. This page explains exactly what can be returned and how — no fine print designed to be missed.

You can return an item if

  • It arrived damaged or defective
  • You received the wrong item
  • The item is unopened, unused and in its original sealed packaging, and you tell us within 14 days of delivery
  • The item arrived close to or past its expiry date

What cannot be returned

These restrictions exist for patient safety, not to avoid refunds:

  • Opened sterile or single-use items — once a sterile barrier is broken, the item cannot re-enter stock
  • Temperature-sensitive materials that have left our cold chain (many composites, some impression materials, certain medicaments)
  • Custom or special-order items brought in specifically for you
  • Items damaged after delivery through misuse or incorrect storage

How to start a return

  1. Email info@medikithub.com with your order number and the item name
  2. Tell us what went wrong — a photo helps a great deal for damage or wrong-item cases
  3. We reply within one working day with a return reference and instructions
  4. Pack the item as it arrived and hand it to the courier we arrange

Refunds

  • Approved refunds are issued within 7 to 14 working days of us receiving the item
  • Refunds go back to the original payment method
  • If the fault was ours — damaged, defective or wrong item — we pay return shipping
  • For change-of-mind returns, return shipping is the customer’s cost

Exchanges

Need a different size, shade or variant? Say so when you contact us and we will ship the replacement as soon as the original is on its way back, so you are not waiting twice.