Frequently asked questions
Ordering
Do I need an account to order?
You can check out as a guest, but an account lets you track orders, reorder in one click and keep addresses saved.
Can I order by phone or WhatsApp?
Yes. Call or message 01026441787 and we will place the order for you.
Is there a minimum order?
No minimum. Shipping is calculated on the order, so consolidating items into one order is usually cheaper.
Products
Are your products original?
Yes. We buy from manufacturers and authorised distributors only.
How do you handle expiry dates?
We rotate stock and ship the longest-dated batch we hold. If an item is close to expiry we say so on the product page and price it accordingly.
An item I need is out of stock. What now?
Contact us — we can usually tell you when it is arriving, and often suggest an equivalent that is in stock.
Do you sell to students?
Yes, and we stock starter kits and instruments suited to undergraduate and residency work.
Delivery
How long does delivery take?
One to two working days in Cairo and Giza, up to seven for remote governorates. Full table on Shipping Information.
Can I track my order?
Yes — from Track Your Order or from your account.
Do you deliver outside Egypt?
Not at present.
Payment
What payment methods do you accept?
Card payments online and cash on delivery. Clinic accounts can arrange bank transfer terms.
Do you issue tax invoices?
Yes. Add your tax registration details to your account and invoices will be issued accordingly.
Returns
What can I return?
Unopened items within 14 days, and anything damaged, defective or wrongly supplied. Opened sterile items cannot be returned for safety reasons. Details on Return & Refund Policy.
How fast are refunds?
7 to 14 working days from when we receive the item.
Clinics & wholesale
Do you offer clinic pricing?
Yes, for regular and volume buyers. Email info@medikithub.com with what you order and how often.